Refund Policy
A legal disclaimer
CJS Heating & Plumbing – Refund Policy
At CJS Heating & Plumbing, we take pride in delivering high-quality workmanship and excellent customer service. We aim to resolve any concerns quickly and fairly. This Refund Policy explains how refunds are handled for the services and products we provide.
Services
As our work involves labour, professional expertise and time, refunds are not normally available once work has been completed to a satisfactory standard. If you believe there is an issue with our workmanship, please notify us as soon as possible, and no later than 14 days after the work has been completed. We will inspect the issue and, where appropriate, return to rectify any workmanship covered by our guarantee before considering a partial or full refund.
Deposits
Deposits may be required to secure bookings or to purchase materials. Deposits are generally non-refundable once materials have been ordered, special-order items have been purchased, or work has been scheduled. If we are able to recover the cost of unused materials, we may refund part of your deposit at our discretion.
Parts and Materials
Special-order, bespoke or non-stock items cannot usually be returned to our suppliers and are therefore non-refundable unless they are faulty, damaged or supplied incorrectly. Standard stock items that remain unused may be eligible for a refund, subject to supplier return policies and any applicable restocking charges.
Faulty Products
Where products supplied by CJS Heating & Plumbing develop a manufacturing fault, they will be dealt with in accordance with the manufacturer’s warranty. We will assist you with the warranty process where appropriate. This does not cover faults caused by misuse, accidental damage, lack of maintenance or unauthorised alterations.
Cancellations
If you cancel work before it has commenced, you may be entitled to a refund of any payments made, less any costs already incurred, including purchased materials, supplier charges, administration costs and any work already completed.
Your Consumer Rights
This Refund Policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.
If you have any questions or concerns regarding work carried out by CJS Heating & Plumbing, please contact us promptly. We are committed to resolving issues professionally and ensuring our customers receive a fair outcome.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.